Privacybeleid

Privacy statement Rehab Lab B.V. (May 2025 version)

Trade name:                       Rehab Lab B.V.
Business address:             Charles Stulemeijerweg 16, 5026 RT Tilburg
E-mail: support@rehablab.nl

Introduction:

These General Terms and Conditions apply to the subscription service of Rehab Lab B.V.

Article 1: Definitions and General provisions

1.1 By using the subscription, Subscription Holder agrees to these Terms and Conditions.

If the Subscription Holder does not wish to agree to the General Terms and

Conditions,he/she may not use the services.

1.2 “Subscription holder” means the natural or legal person who has registered with

Rehab Lab B.V. for a monthly, half-yearly, annual or multi-year subscription.

1.3 “Provider” means Rehab Lab B.V.

1.4 “Account” means the account on the platform that makes it possible for the

Subscription Holder to use the services.

1.5 “In writing” means by letter, e-mail, fax, SMS or WhatsApp message.

1.6 “Force majeure” means a cause that cannot be attributed to the Provider (such as

power or internet failure) as a result of which performance cannot reasonably be

required of the Provider.

1.7 “Controller” means a natural or legal person, public authority, agency or other body

which, alone or jointly with others, determines the purposes and means of the

processing of personal data.

1.8 Unless expressly agreed otherwise in writing, the present terms and conditions apply

to all activities, quotations, quotations, agreements and agreements.

1.9 The stipulations in these general terms and conditions are also for the benefit of all

persons working for the Provider, all persons engaged in the performance by the

Provider of any assignment and for all persons for whose actions or omissions the

Provider could be liable.

Article 2: Invoice and payment agreements

2.1 Payment must be made in accordance with the underlying agreement.

2.2In the event that payment has been agreed after invoicing, payment must be made

within a period of 14 days.

2.3 In the event of non-payment or late payment in accordance with the term described

above, default will occur. After the payment term has expired, the subscription

holder owes the consumer interest applicable at that time .

2.4 If the Subscription Holder fails to comply with a payment obligation incumbent on

him towards the Provider, the Subscription Holder shall, after one payment reminder

(”fourteen-day letter”) from the Provider, be obliged to pay the extrajudicial costs of

the Provider. (in accordance with Art. 6:96 para. 2 lit. c of the Dutch Civil Code and

the Decree on compensation for extrajudicial collection costs). The minimum

collection costs are €40,-.

Article 3: (Premature) termination

3.1The Provider is at all times entitled to terminate the agreement in whole or in part in

writing without stating the reason for the termination. In the event of

cancellation by the Provider, the Provider does not owe a refund to the Season

Holder.

3.2 In the event of premature cancellation, the Subscription Holder will owe the

remaining subscription costs.

3.3 Subscription holder can cancel by e-mail .

3.4 In the event of temporary force majeure, the Provider and Season Holder may

terminate or amend the agreement.

3.5 The agreement will be tacitly extended after the agreed period for periods of one

month each and at the subscription rate applicable at that time, unless the

Subscription Holder terminates the agreement no later than one month before the

end of the current subscription period.

3.6 If there is an agreement for a period longer than 12 months, the Season Holder is

entitled to terminate the agreement after the first year with a notice period of one

month.

Article 4: Liability

4.1Provider is only liable for direct damage. The Provider is never liable for indirect damage,

including consequential damage, lost profit, missed savings, etc.

4.2The limitations of liability set out in this article do not apply if the damage is due to

intent, deliberate recklessness or gross negligence on the part of the Provider or its

employees.

4.3 The Provider is not liable for damage, of whatever nature, caused by the Provider relying

on incorrect and/or incomplete information provided by or on behalf of the Season

Holder. The Provider is also not liable if the instructions in the videos are not followed

closely or if doctor’s advice is not followed. The use of the service is at the own risk

and responsibility of the Subscription Holder.

4.4Subscription holder accepts that the healthcareprofessionals themselves are

responsible for ensuring that all exercises and programs that are put together for a

patient are actually suitable for that patient.

4.5All claims shall lapse no later than one year after an event, which may lead to liability,

has occurred, or at least has come to the knowledge of the Provider.

4.6 Subscription holder indemnifies the Provider against any claims from third parties who

suffer damage in connection with the execution of the agreement and the cause of

which is attributable to others than the Provider.

4.7Subscription holder indemnifies the Provider against any liability arising from the

violation of privacy of third parties.

4.8 The Provider accepts no liability with regard to the purchase or proper functioning of

infrastructure, loss, damage, errors or incompleteness of the material, transmission

errors, malfunctions or unavailability of data , computer or communicationmeans.

4.9 The right to compensation depends on the fact that the Subscription Holder

immediately informs the Provider when the Subscription Holder becomes aware of

facts or matters that give rise to a right to compensation.

Article 5: Privacy

5.1The Provider shall, insofar as is necessary in the context of the agreement, store

and process data on behalf of the Subscription Holder. The Provider shall also be the

controller.

5.2 The Provider shall ensure sufficient adequate security to ensure the safety of personal

data.

5.3 The Provider shall never sell and/or make available the personal data to third parties.

5.4 The Provider complies with the legal regulations regarding the protection of personal

data, as laid down in the General Data Protection Regulation and other privacy

legislation.

Article 6: Copyright

6.1The copyright in all related matters of the Provider’s app and subscription service

remains with the Provider at all times. Subscription Holder will not disclose and/or

reproduce, modify or otherwise use this material, with the exception of its own use.

6.2The prohibition referred to in paragraph 1 does not apply if this has been agreed in

writing with the Provider.

Article 7: Intellectual property

7.1All intellectual property rights relating to the name, logo, app, subscription service

and the program and business formula generally used by the Provider are vested in

the Provider. The Subscription Holder will not publish and/or reproduce these or use

or counterfeit them in any other way.

7.2The prohibition referred to in paragraph 1 does not apply if this has been agreed in

writing with the Provider.

Article 8: Delivery

8.1 The Provider shall provide the services at the time agreed in the underlying agreement.

8.2 Additional costs incurred by the Provider, in connection with urgent delivery(s) desired

by the Season Holder and/or delivery earlier than foreseen by agreement, shall be

borne by the Subscription Holder.

Article 9: Guarantees

9.1 The Provider cannot guarantee that:

– the service will be available at all times in connection with possible malfunctions or

interruptions;

– the service leads to certain results at all times.

Article 10: Applicable law, disputes and nullity

10.1The legal relationship between the Provider and the Subscription Holder is governed by

Dutch law. Only the Dutch court is competent to hear any disputes between the

Provider and the Subscription Holder.

10.2 The court in Breda has exclusive jurisdiction. However, the Provider remains entitled to

sue the Subscription Holder before the competent court of the place of residence of

the Season Ticket Holder.

10.3If or more provisions of these general terms and conditions are null and void or should

be annulled, the other provisions of these general terms and conditions remain fully

applicable.